Every move on the load, timestamped and fair to both sides.
A record of when you arrived, waited, and left, that the broker sees too.
Every check-in, detention, and lumper request gets a timestamp that neither side can edit.
Stop chasing drivers for check calls, and see the same timestamped record the carrier sees.
Not leaning left. Not leaning right. Just clear transparency on both sides.
Almost every dispute between a carrier and a broker comes down to one question: when did it actually happen?
Say the broker's system shows delivery at 10:00 AM, and the carrier's invoice says 2:00 PM. Both sides believe they're right, and the dispute hinges on which record gets believed. (Example for illustration.)
Signed paperwork, ELD data, TMS and EDI entries, emails, phone calls. Each side keeps its own version in its own format, and they rarely line up.
Detention, lumper, and other extra charges usually depend on the times, under the terms both sides agreed. When the times are in dispute, the charge is too.
Federal law puts time limits on freight claims, and for many of them the clock starts at delivery or tender of delivery. A delivery time both sides agreed to when it happened keeps that date from becoming its own argument.
Memories fade, drivers move on to the next load, and waiting for records after delivery slows everything down. The best time to capture what happened is when it happens.
Each side's records look like "just their version" to the other. There's no third party both sides can point to.
Evenhand exists to give both sides one record, made at the moment things happen, that neither side owns.
A load is set up and both sides connect to it, using whatever system they already run. No one has to switch tools.
Arrived, loading, detained, need a lumper, departed. The driver's own note sits right beside each stamp.
Entries can be added to, never changed or erased.
If a question comes up later, the answer is already there.
The problem. You're held at the dock, the clock is running, and when you invoice for detention the answer comes back: "that's not what our system shows." Without a record both sides accept, it's your word against theirs about when it happened.
How Evenhand helps. Your driver taps one button, and the stamp is made by a neutral third party with the driver's note right beside it. When a charge comes up, the record is already there for the broker to see. "Your driver was 15 minutes late" stops being an argument and becomes a timestamp.
The problem. You need to know where the load is, so the calls start: to the driver, to dispatch, to the facility. Then a detention charge or a late-delivery complaint shows up, and you're comparing the carrier's invoice to your own system, and the two don't match.
How Evenhand helps. Status comes through on its own, so there's no chasing drivers for check calls. If a charge is questioned, you check it against the same neutral record the carrier sees. What is owed is still between you and the carrier, but you are both looking at the same times.
Once it's stamped, it stays. Corrections are added next to it, not written over it.
Where location data is available, it backs up the stamp, so a time is more than just someone's word.
Evenhand never takes a side and never decides who is right. It keeps the record, and both parties see exactly the same thing.
We don't ask you to take our word for it. Evenhand is designed around standards anyone can look up.
Every stamp is designed to be set from network time servers traceable to the national standard: Coordinated Universal Time as kept by the U.S. National Institute of Standards and Technology. A time can be checked against a public reference, not just our word.
Source: NIST, traceability of time signalsSince 2018, FMCSA's rules have allowed electronic records and signatures in place of paper, as long as they accurately reflect the information and can be kept and produced when needed. Evenhand is built to keep each time exactly as it was received.
Source: 49 CFR 390.32Since 2017, the Federal Rules of Evidence have let a qualified person vouch in writing for computer-generated records, and use a digital fingerprint (a hash) to show a copy matches the original. Each Evenhand record is designed to carry that kind of fingerprint, so it can be verified later.
Source: Federal Judicial Center, Rules 902(13) and 902(14)Brokers already have to keep a record of each transaction and let the parties review it (49 CFR 371.3). FMCSA has proposed a firm 48-hour deadline to provide those records. That proposal is not in effect yet and could change. The direction is clear either way: records both sides can see.
Source: FMCSA proposed rule, Docket FMCSA-2023-0257Evenhand is a timekeeper: it records times and does not handle money, decide any charge, or take a side. These are public standards we build on. None of them is an endorsement of Evenhand, and Evenhand is not affiliated with FMCSA, NIST, or any government agency. This page is general information, not legal advice.
Trust isn't something you ship once. It has to be earned again with every update, so we commit to doing it in the open.
Every update comes with a plain-language note on what's new and what it means for your records. Nothing changes quietly.
New versions never alter or erase earlier entries. What was stamped yesterday reads the same tomorrow.
We keep adding ways to confirm a time beyond someone's word, such as location data and more connections to the systems carriers and brokers already use.
What counts as arrival and delivery is agreed when the load is set up, so a stamp means the same thing to both sides.
Early-access carriers and brokers help decide what we build next, and their feedback drives the update list.
As Evenhand grows, we plan to have its record-keeping independently reviewed.
Evenhand is being built now. Joining the list only tells us you're interested.
This adds you to our interest list only, and Evenhand is not live yet. We only use your name and email to tell you when early access opens. We never sell or share your information.
Evenhand comes from Visearion, founded by a former driver, dispatcher and broker with more than a decade in trucking, who has lived both sides of the check call and the detention dispute.